To save you time we have compiled a list of answers to our most frequently asked questions. What does your question relate to;

Boxes & Bags

We charge $8.90 per order to deliver anywhere in Australia.

Delivery to countries outside Australia is charged at cost. Price depends on weight of the goods ordered.

The despatch time for you order depends on what you have ordered. Our service standards are as follows;

Once your order has been dispatched you will receive an email from confirming the details.

* Please note our working days are Monday to Friday. Occasionally items are out of stock, if that is the case we will contact you.

You should add the delivery times below to the despatch times above. For example, if you order a product that has a despatch time of 2 working days and you live in Hobart, you can expect your order in 6 working days (2 to despatch, 4 for delivery).

We use Australia Post for our deliveries. If you are not home at the time of delivery Australia Post will leave you a card. It is recommended that you provide a work address for delivery if no one is home during business hours.

Their stated delivery times are as follows:

We can't guarantee that Australia Post will deliver within these times.

Within 2 working days of placing your order you will receive a proof of your order (any subsequent proofs also take 2 working days). This proof will come as a PDF attachment to an email. Please feel free to make as many changes as you wish to this proof and email them back to us. We will email you a revised proof to check. You can then make any final changes to this proof and email them to back to us. We will then email you a final proof. If you make changes after this proof we will charge you $15.00 for each additional proof. We will not proceed with printing until you have approved a proof that requires NO changes.

Once you authorise us to proceed with printing, it takes 3 working days for your order to be despatched. Times between despatch and actual delivery to your address varies dependant on your location. You should add the delivery times to the despatch time.

Once your order has been dispatched you will receive an email from confirming the details.

Additional Information -

We charge just 30 cents per invite and 60 cents per envelope. Prices of printed placecards include personalising.

Please provide your lists in excel format. To make it easier for you we have created the following templates;

When we receive your list we will contact you to get your payment details.

When you send us your addresses please ensure the list is complete. We do not check spelling etc. We will charge a fee of $7.00 if you need to replace the list.

If you order an item which turns out to be unsuitable we will exchange it for another similar item. We will make a cash adjustment either way if the price is different. This could be the case if the wrong size box is ordered for example. A good way to avoid this problem purchasing a box sample pack in advance of the main order.

If you order too many of an item, and want to return the excess, generally these are not accepted.

If an item is printed or personalized and we make a mistake copying from printed copy provided by you, we will replace the item.

If the item is printed or personalized and the order was placed by phone we will generally not replace the item unless it is obvious that we have made a mistake. This could occur when the order was taken and written down and then the operator transcribes it wrongly. For personalized items we encourage customers to provide written copy.

For invitation orders we always provide proofs. Once these have been approved we do not accept liability for errors.

If we send out an incorrect item, that is it is different from the item ordered, we will replace it and pay for the return postage for the faulty item.

To buy a sample, enter the quantity required and click the button at the bottom of the product page.

Choose as many or as few samples as you want. They are charged at the unit price of the product. Personalised products are sent with example wording. Generally it will be the same wording as shown on the website. There is a minimum charge of $5.00 per pack. Sample packs are sent postage paid to any address in Australia.

A complete list of samples available can be seen by clicking here.

Our site is tested and certified daily to pass the HACKER SAFE Security Scan. To help address concerns about hacker access to confidential data, the "live" HACKER SAFE mark appears only when a web site meets the HACKER SAFE standard. Research indicates sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, can prevent over 99% of hacker crime.

We use the most advanced security measures to protect your information and details. We use Secure Socket Layer 128 bit key encryption to ensure all credit card transactions are totally safe. We do not store any credit card details, therefore additions to orders already placed will require you to phone through payment details or place a new separate order.